Troubleshooting

No audio output

If you have no audio output out of one of the zones of your switch:

  • Please check all of your connections
  • Please check that you do not have a Zone turned on which does not have any speakers connected to it – if you have a spare zone on your switch we would recommend that this is disabled in the Audioflow app so that it is not accidentally enabled.

Some zones are slightly louder than others

Note that this is a normal side effect of similar speaker switches with this type of impedance matching circuitry. The difference in volume between different zones of speakers would vary depending on your amplifier, which other zones are switched on and the sensitivity of the speakers you are using.

In most cases the difference in volume is not too noticable. If this is an issue in your installation, you can experiment with plugging in the speakers into different zones which may balance out your system for various combinations.


Some zones have disappeared from the app

It is likely that these zones have been accidentally disabled. To fix this, click the [Cog] configure button and make sure that the zone you want to control has it’s checkbox ticked. For more info, please see the support page for using the app.


Viewing status information

If you hold down the Zone A button for 3 seconds the OLED Display of the Audioflow Switch will display some useful status information, including:

  • Switch Name
  • Firmware Version
  • Serial Number
  • Connected Wi-Fi Network
  • IP Address
  • MAC Address

How do I reset my Audioflow Switch?

If you hold down the Zone A + Zone B buttons for 3 seconds, the Audioflow Switch will clear all user data and return back to it’s factory reset state.

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